A: In New Jersey, we cover Monmouth County, Mercer County, Middlesex County, Somerset County, Atlantic County, Cape May County, Ocean County, Burlington County, Camden County, Gloucester County, Salem County, and Cumberland County. In Pennsylvania, we cover Chester County, Delaware County, Montgomery County, Bucks County, Philadelphia County, Burks County, Lehigh County, and Northampton County. In Delaware, we cover New Castle County and Kent County.
A: We’ll send an estimator to your home or business who will take measurements and thoroughly assess and document the area(s) to be serviced, including taking relevant photographs. Our professional estimator may be able to offer you an estimate on the spot, and you’ll receive an emailed estimate within 24 hours.
A: Because each job is different, we base our estimates on how many technicians are needed and how long it will take them to complete the work. Depending on how long your job will require, we are usually able to schedule within 2-3 weeks, and will work to accommodate special circumstances that require a quicker turnaround. Under most circumstances, we also require a 50% deposit upon scheduling to reserve your spot on our calendar.
A: The time to complete each job varies depending on the total square footage, the item(s) to be restored (floor, vanity, shower wall, etc.) and the type of stone being restored. As a guide, an average restoration of a 150 square foot marble floor would take one technician about a day.
A: To give an accurate answer, we would need to send one of our estimators out to take measurements and assess the state of the stone. In some instances, we are able to offer a ballpark proposal from photos and dimensions from the client. As a point of reference, you can expect a single-bowl marble vanity that requires a full restoration to cost approximately $525.
A: Depending on the type of stone you have, a restoration will likely include diamond honing, polishing, and sealing. If the stone has superficial damage, the diamond honing process will be minimal. If the stone is highly damaged, it may require our full range of diamond honing to remove the damage. After the damage has been removed, we will either polish the stone back to its original luster, or use honing powders to maintain a matte or satin finish (client’s choice). We will then apply an impregnating sealer to help protect the stone from future staining.
A: Maintenance generally entails a deep mechanical cleaning of the stone as well as polishing and sealing. Diamond honing is not normally required during maintenance as the goal is to service the stone prior to any deep damage occurring.
A: The frequency of maintenance will be dependent on the amount of use and care the stone receives. With proper care and light use, residential clients can extend the longevity of their restoration for 1-2 years, and commercial clients can extend it for up to 1 year.
A: Our company employs a wet diamond honing process, which allows our solutions to trap any stone particulates that might otherwise become airborne. This process allows us to make your stone look like new again, without the surrounding area being affected.
A: Depending on the type of sealant used, light traffic is permitted from 1-24 hours after our service, with most sealants falling into the 1 hour category. The stone must also be kept dry for 24-48 hours to allow for a full cure, with most services requiring just 24 hours of remaining dry.
A: Yes! We carry complete insurance coverage for General Liability, Automobile, Worker’s Compensation plus a Commercial Umbrella policy to protect our clients in the event of any unforeseen circumstances.
A: All of our technicians are trained by and work directly for The Marble Restoration Company, and they complete a vigorous in-house training prior to visiting job sites. After training, they continue working on jobsites with Senior Technicians until they are completely ready to lead a job. Additionally, each of our Senior Technicians have 10-20 years of experience.
A: The Marble Restoration Company always stands behind our work and guarantees we will perform the service to the highest of standards! If there is something that you are not quite satisfied with, just let us know, and we will fix it during our service or return to fix it within a reasonable time frame. Once we have completed our service, the care and use of the stone is out of our control, but with the use of our Care Tips, clients can extend the life of the restoration.
A: Upon completion of our service, our goal is to not only make your stone look like new again, but to leave the entire area better than when we arrived. Our masking stage will allow us to protect the surrounding areas during our service, and upon completion the protection will be removed and your stone will look beautiful!
The Marble Restoration Company of Philadelphia and the Delaware Valley. If it’s made of stone, we’ll make it like new again!